Communication services

Viterra Service Centre

The Viterra Service Centre team is available to assist with general Viterra enquiries and harvest related information including:

• Site opening hours
• Warehousing enquiries
• Grower transfers
• Assistance with Ezigrain
• Registration for, or making amendments to, the SMS service
• Storage and handling service fees
• Weighnote amendments
• Receival standards
• Billing enquiries
• Viterra Safety Card enquires

The Viterra Service Centre operates extended hours during harvest.

Telephone – 1800 018 205 (freecall within Australia from landlines)

View Service Centre hours

Viterra app

Making it easier for growers to do business

More information on the Viterra app

SMS alerts and app notifications

Viterra regularly sends alerts advising growers and carriers of changes to site updates, hours and segregations.

Growers can receive push notifications through the Viterra app, offering growers the option to receive operational and site based information in place of SMS alerts.

To receive site based notifications, download the Viterra app, or update your existing app on the App Store or Google Play.

For help setting up app notifications or SMS alerts please contact the Viterra Service Centre on 1800 018 205.

You can also unsubscribe from SMS alerts at any time by calling the Service Centre. View Viterra’s collection notice here.

Where possible, app notifications and SMS alerts are sent to growers in the event operating hours change, due to unforeseen circumstances. This includes extreme weather conditions such as thunderstorms, high winds and extreme heat.

Strategic site committee chairs

The strategic site committee and their chairs act as the key communication point between Viterra and growers.

The committees are made up of active grain growers. They help provide us with local information and advice about the operations of the sites within their region.

If growers have feedback on our site-related activities you can contact your local strategic site committee chair.

Online feedback

Our online feedback tool provides an easy and direct way for growers and carriers to contact us to express concerns, provide feedback, or suggest improvements to our system.

Growers and carriers can also speak to someone directly by calling the Viterra Service Centre on 1800 018 205. Your comments will be entered into our feedback tool by our Service Centre representative to ensure feedback is followed up.

Ezigrain

Ezigrain is our login portal where growers and buyers can securely find all of their individual information and is available online and through our app.

Growers can access their deliveries, warehouse and transfer reports. These are all presented in a user-friendly way, to see summary information at a glance, and detailed transaction information.

Ezigrain gives growers the ability to transfer grain from warehouse to a grain buyer, after a contract has been entered into.

Buyers have access to Ezigrain to upload their pricing and see their grain ownership in the Viterra system.

To register for an Ezigrain logon, contact the Viterra Service Centre on 1800 018 205.

Launch Ezigrain