Thank you for your support during the 2020/21 harvest.
We appreciate the valuable feedback we have received through our postharvest survey and thank you for the time taken to complete it. It plays an important part in our postharvest review and in understanding our customers’ needs so that we can continue to improve and deliver a valuable and efficient service.
We received more than 5.8 million tonnes into our network this season. It is pleasing to see a more average year following consecutive years of challenging growing and harvesting conditions.
We have seen a return to a more export focused market and continue to see strong demand for grain from our system.
Viterra has multiple buyers and exporters in our system sending grain around the world which provides a benefit by having a number of options on who you sell your grain to.
Internal meetings have commenced with employees which include discussions on individual site results and feedback. We will hold meetings with local growers and Strategic Site Committee Chairs to discuss the results for their respective areas. We will also speak with grower and carrier survey respondents who consented to being contacted to obtain more information on feedback provided through the survey.
Congratulations to the three winners of our survey competition, who have each won a $1000 donation to their nominated community group:
Growers and carriers rated our classification, dynamic binning, receival/elevation equipment, turnaround times, segregations and opening hours.
Safety is our number one priority and we work hard to ensure the safety of everyone at our sites. In response to COVID-19, we put a number of measures in place to manage the health and wellbeing of our employees, growers, carriers, visitors and broader community. We also made changes to the delivery process for the 2020/21 harvest to align with government COVID-19 guidelines.
“Fantastic that sites were still open whilst maintaining safety of staff, growers and carriers.”
“It really didn’t impact on any of the day to day delivery of grain. I thought Viterra did a good job with their guidelines and how they handled all the advice.”
“Viterra did a great job with COVID-19 and the changes were fairly insignificant to our business.”
“It all went very well, keep up the great work.”
“Everything was excellent.”
“I personally think Viterra did an excellent job considering the circumstances.”
“Changes had no effect on my experience, still easy to deal with and didn’t cause any hold ups during harvest. Simple yet effective.”
“Our responsibility was well communicated and it had no impact on silo site turnaround times which was great.”
“COVID-19 really didn’t impact any of the day to day delivery of grain, I thought Viterra did a good job with their guidelines and how they handled all the advice.”
We have a strong focus on communicating to growers in a timely and efficient manner and continue to invest in our online platforms to give growers easy access to information.
We released our new warehouse to cash service ahead of the 2020/21 harvest to enable growers to instantly sell and transfer warehoused grain to a cash price. We had more than 20 buyers post prices to purchase grain, more than 3900 transfers and $106 million worth of grain sold.